# SMS and email templates for deliveries | Practical guide Canonical: https://x25pronto.at/en/blog/vorlagen-fur-sms-und-e-mail-texte-bei-zustellungen.html VW Tiguan R · 320 PS 4MOTION · discreet · direct DIRECT COURIER · NO TRANSHIPMENT · MON–SUN Austrian courier drivers. No detours. Even overnight. x25pronto Austria carries approved goods shipments by car, van or Van XL personally and without unnecessary transhipment. Direct and overnight trips can be booked Monday to Sunday – subject to availability in the booking calendar. [Calculate price](https://x25pronto.at/en/#quote)[How overnight works](https://x25pronto.at/en/overnight.html) Direct Mon–Sun Overnight Mon–Sun Car & van up to 1,000 kg COURIER INSIGHTS # SMS and email templates for deliveries Copyable SMS and email texts for confirmation, 24‑hour notice, ETA alerts and delivery feedback. Short, professional, and ready for your systems. 14 September 2026 ## Quick answer Below are practical SMS and email templates for deliveries: order confirmation, 24‑hour notice, ETA SMS and post‑delivery feedback. Use them in your ERP, TMS or CRM. Replace variables like {{Recipient}}, {{OrderID}}, {{ETA}} and {{Address}} to match your process. ## When to send each message Define clear triggers: send confirmation immediately after booking. Send 24‑hour notice one day before delivery. Send ETA SMS 60–30 minutes before arrival. Send feedback request 1–2 hours after delivery. Short, predictable intervals help recipients. ## Personalisation and required details Include variables: {{Recipient}}, {{OrderID}}, {{Date}}, {{ETA}} and {{DeliveryAddress}}. Always provide a clear contact option. Avoid marketing content in delivery messages. Keep the tone professional for B2B customers. ## Template: Order confirmation (Email) Subject: Confirmation of your shipment {{OrderID}} Body: Hello {{Recipient}}, Thank you. We confirm pickup of shipment {{OrderID}} on {{PickupDate}}. Pickup address: {{PickupAddress}}. Destination: {{DeliveryAddress}}. Questions? Contact {{Contact}}. Best regards, Your logistics team ## Template: 24‑hour notice (SMS & Email) SMS (short): Reminder: Your delivery {{OrderID}} will be delivered tomorrow between 08:00–17:00. Questions: {{Phone}}. Email (detailed): Subject: Delivery tomorrow – Shipment {{OrderID}} Body: Hello {{Recipient}}, This is a reminder: shipment {{OrderID}} will be delivered tomorrow, {{Date}}. Planned window: {{TimeWindow}}. Please ensure access at {{DeliveryAddress}}. Contact: {{Contact}} ## Template: ETA SMS (60–30 minutes) SMS: Hello {{Recipient}}, our driver will arrive in approx. {{ETA_Min}} min. Shipment {{OrderID}}. Delivery address: {{DeliveryAddress}}. Questions: {{Phone}}. Tip: Include a live tracking link or a callback option. Keep SMS concise and actionable. ## Template: Post‑delivery feedback (Email & SMS) Email: Subject: Your delivery {{OrderID}} – We value your feedback Body: Hello {{Recipient}}, Your shipment {{OrderID}} was delivered on {{Date}}. Please let us know briefly if everything is OK: - Delivered on time and complete - Access or reception issues - Damage observed Reply to this email or use this link: {{FeedbackLink}} Thank you for your feedback. SMS (short): Your delivery {{OrderID}} was delivered. Quick feedback? {{FeedbackLink}} ## Frequently asked questions What is the ideal length for delivery SMS? Stick under 160 characters if possible. Keep SMS focused: key info, reference number and a contact. For details, use email or a link. Can I send tracking links by SMS? Yes. Tracking links help recipients. Use secure HTTPS links and offer contact details. Short URLs are handy but ensure they are trustworthy. How to phrase messages when delivery problems occur? Be clear and helpful: state the issue, offer next steps (re‑delivery, pickup option, contact), and provide a time window and a contact person. ## Plan a courier trip in Austria x25pronto Austria carries small and well packed shipments by car. Businesses can choose a direct courier trip or overnight service. Route, timing and shipment details can be entered online before booking. The guide price is then shown for the planned courier order. [Direct courier →](https://x25pronto.at/en/direct-courier.html)[Overnight →](https://x25pronto.at/en/overnight.html)[Services →](https://x25pronto.at/en/services.html)[Calculate guide price →](https://x25pronto.at/en/#quote) ### Key points from this article SMS and email templates for deliveries. When to send each message Define clear triggers: send confirmation immediately after booking. Send 24‑hour notice one day before delivery. Personalisation and required details Include the recipient, order reference, date, planned arrival and delivery address. Add a clear contact option and keep advertising out of delivery messages. Template: Order confirmation (Email) Confirm the order, collection date, collection address and destination in a short email. Include a contact for questions and check all details before sending. Template: 24‑hour notice (SMS & Email) A reminder states the agreed delivery date and planned time window. Ask the recipient to arrange access and include a contact for questions. Template: ETA SMS (60–30 minutes) Tip: Include a live tracking link or a callback option. Keep SMS concise and actionable. Plan a suitable trip Use the advice in this article to prepare your shipment. Then check the route, available times and guide price for the specific trip. [Direct courier](https://x25pronto.at/en/direct-courier.html) · [Small shipments](https://x25pronto.at/en/small-shipments.html) · [Communication workflow for urgent deliveries: Plan, templates, escalation](https://x25pronto.at/en/blog/kommunikationsablauf-bei-eilzustellungen-plan-vorlagen-eskalation.html)