No detours.
Even overnight.
x25pronto Austria carries approved goods shipments by car, van or Van XL personally and without unnecessary transhipment. Direct and overnight trips can be booked Monday to Sunday – subject to availability in the booking calendar.
Checklist for pack photos and damage reports
Clear photo and report rules reduce disputes. Exact file-name examples, photo angles, metadata fields and a short damage-report template for internal use.
Quick answer
Use a standardized checklist for pack photos and damage reports. Name files consistently, shoot fixed angles, store metadata like date/time and location, and keep a short structured damage report. This speeds up claims handling and reduces back-and-forth.
Why standard pack photos matter
Pack photos act as evidence in transport damage and disputes. Consistent images let customer service and legal teams evaluate cases faster. Retail, spare-parts and B2B sellers benefit most from clear rules.
Gear and camera settings
Use a smartphone with a decent camera or a compact digital camera. Ensure date/time stamps are correct. Enable GPS tagging only if compliant with privacy rules. Turn off heavy filters and HDR for realistic images. Use a plain background for single parts if possible.
Exact photo angles and sequence
Follow this order: 1) Exterior of the package (full), 2) Shipping and sender labels clearly, 3) Serial or item numbers, 4) Seals or tape, 5) Interior view after opening (full), 6) Detail shots of damage (close + wide), 7) Packing material (padding). Always include a size reference (ruler or card) next to damage.
File-name format and folder layout
Consistent file names save time. Suggested format: [ClientID]_[ShipmentID]_[YYYYMMDD]_[HHMM]_[TYPE]_[SEQ]. Example: C12345_SHP987654_20260925_0830_EXTERIOR_01.jpg. Type codes: EXTERIOR, LABEL, INTERIOR, DETAIL, PACKING. Folder layout: /2026/09/ClientID_ShipmentID/ with subfolders raw/ and processed/.
Metadata and digital report
Preserve EXIF metadata: camera, date/time, GPS, model. Add a short digital damage report as JSON or CSV in the same folder with fields: shipmentID, clientID, photoDate, photoLocation, description, damageCode, responsibleStaff, photos:[filenames]. Example damage codes: D01=scratch, D02=dent, D03=break.
Short damage-report template
Use a compact template for internal workflows: 1) Shipment ID: 2) Client: 3) Order type: 4) Timestamp: 5) Location (e.g. Linz warehouse): 6) Damage type (code): 7) Description (2–3 sentences): 8) Attachments (photos, serials): 9) Actions (repack, claim): 10) Responsible: name + contact.
Frequently asked questions
How many photos are enough?
6–10 photos per shipment work well: exterior, label, interior, 2–4 detail shots of damage and packing material. Quality beats quantity.
Can I store GPS coordinates?
Store GPS only after a privacy review. As an alternative, record the location manually (e.g. warehouse name).
How long should I keep the photos?
Retention depends on company policy and legal requirements. Set a clear retention period, for example 1–3 years, and automate deletion where possible.
Which tools help collect and store images?
Use cloud folders with strict naming rules or a simple digital asset manager. A CSV/JSON form helps integrate images into ticketing systems.