No detours.
Even overnight.
x25pronto Austria carries approved goods shipments by car, van or Van XL personally and without unnecessary transhipment. Direct and overnight trips can be booked Monday to Sunday – subject to availability in the booking calendar.
SMS and email templates for deliveries
Copyable SMS and email texts for confirmation, 24‑hour notice, ETA alerts and delivery feedback. Short, professional, and ready for your systems.
Quick answer
Below are practical SMS and email templates for deliveries: order confirmation, 24‑hour notice, ETA SMS and post‑delivery feedback. Use them in your ERP, TMS or CRM. Replace variables like {{Recipient}}, {{OrderID}}, {{ETA}} and {{Address}} to match your process.
When to send each message
Define clear triggers: send confirmation immediately after booking. Send 24‑hour notice one day before delivery. Send ETA SMS 60–30 minutes before arrival. Send feedback request 1–2 hours after delivery. Short, predictable intervals help recipients.
Personalisation and required details
Include variables: {{Recipient}}, {{OrderID}}, {{Date}}, {{ETA}} and {{DeliveryAddress}}. Always provide a clear contact option. Avoid marketing content in delivery messages. Keep the tone professional for B2B customers.
Template: Order confirmation (Email)
Subject: Confirmation of your shipment {{OrderID}} Body: Hello {{Recipient}}, Thank you. We confirm pickup of shipment {{OrderID}} on {{PickupDate}}. Pickup address: {{PickupAddress}}. Destination: {{DeliveryAddress}}. Questions? Contact {{Contact}}. Best regards, Your logistics team
Template: 24‑hour notice (SMS & Email)
SMS (short): Reminder: Your delivery {{OrderID}} will be delivered tomorrow between 08:00–17:00. Questions: {{Phone}}. Email (detailed): Subject: Delivery tomorrow – Shipment {{OrderID}} Body: Hello {{Recipient}}, This is a reminder: shipment {{OrderID}} will be delivered tomorrow, {{Date}}. Planned window: {{TimeWindow}}. Please ensure access at {{DeliveryAddress}}. Contact: {{Contact}}
Template: ETA SMS (60–30 minutes)
SMS: Hello {{Recipient}}, our driver will arrive in approx. {{ETA_Min}} min. Shipment {{OrderID}}. Delivery address: {{DeliveryAddress}}. Questions: {{Phone}}. Tip: Include a live tracking link or a callback option. Keep SMS concise and actionable.
Template: Post‑delivery feedback (Email & SMS)
Email: Subject: Your delivery {{OrderID}} – We value your feedback Body: Hello {{Recipient}}, Your shipment {{OrderID}} was delivered on {{Date}}. Please let us know briefly if everything is OK: - Delivered on time and complete - Access or reception issues - Damage observed Reply to this email or use this link: {{FeedbackLink}} Thank you for your feedback. SMS (short): Your delivery {{OrderID}} was delivered. Quick feedback? {{FeedbackLink}}
Frequently asked questions
What is the ideal length for delivery SMS?
Stick under 160 characters if possible. Keep SMS focused: key info, reference number and a contact. For details, use email or a link.
Can I send tracking links by SMS?
Yes. Tracking links help recipients. Use secure HTTPS links and offer contact details. Short URLs are handy but ensure they are trustworthy.
How to phrase messages when delivery problems occur?
Be clear and helpful: state the issue, offer next steps (re‑delivery, pickup option, contact), and provide a time window and a contact person.